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Q.
I forgot my password. How can I reset it?
Q.
I did not receive referral points. (Inviter / New Member)
Q.
How can I add a shipping address?
Q.
Why does the payment amount differ by payment method?
Q.
Are customs duties and taxes included in the shipping fee?
Q.
If I cancel an order paid with PayPal, will I get a full refund?
Q.
I cannot select the detailed options for entering the event. What should I do?
Q.
The package has been put on hold.
Q.
I want to cancel the order.
Q.
What if the product I want isn't available on AlbumBuddy?
Q.
The product registration (Request item) is not working.
Q.
The event is ending soon. Is it possible to place an order?
Q.
What is dimensional weight?
Q.
I don't know what the shipping options are.
Q.
What are the benefits of consolidation and repackaging?
Q.
What is the Inclusion Only service?
Q.
There is a note saying that repackaging is required. How do I request repackaging?
Q.
I want to change the packaging method.
Q.
What items cannot be shipped internationally?
Q.
Which shipping carriers are available?
Q.
Can I change the delivery address after shipment?
Q.
I would like to use a shipping forwarding service. Do I need to mention this before placing an order?
Q.
I would like to know if the K-address has been entered correctly. What are the City and State/Province/Region? The detailed address is not being entered.
Q.
What if my package is delayed due to customs?
Q.
Can I ship domestically or pick up my items?
Q.
Can I reship a package that was returned?
Q.
Can I ship from another country to AlbumBuddy?
Q.
I would like to know the countries where shipping is available.
Q.
I want to know if my package has arrived at the logistics center. Why isn't my package showing up on the dashboard?
Q.
What is the buy back point?
Q.
What should I do if my package arrives damaged or with missing items?
Q.
How long will AlbumBuddy store my package?
Q.
I want to modify the package value on the invoice.
Q.
Customs requested additional information about the package.
